Privacy policy
Ocean Falls Insurance Services Limited. This is a plain-language description of how this brokerage handles personal information. It is not a law-firm opinion.
Who I am
Ocean Falls Insurance Services Limited is an independent insurance broker licensed in British Columbia, agency licence LIC-2022-0037261-R01. The broker is Kevin Geoffrey Kemp Day, Level 2 (General Agent 2), licence LIC-2020-0023006-R01. Contact: hello@oceanfallsinsurance.com or +1 778-653-8828.
What this site collects
If you use the contact form or the booking calendar, you send information such as your name, email, phone number, company and whatever you type about the insurance question. Those tools are hosted by LeadConnector (HighLevel). The site also loads a chat widget from the same provider. If you use chat, the messages you type are collected by that service so I can reply.
The site uses Google Analytics (measurement ID G-RT7FQNEV2G) to see aggregated visits. That can include a cookie, your browser, and the pages you opened. I do not run a mailing list. Do not type a policy number, a health condition, or a password into a chat box unless you mean to send it.
Why
I use this information to answer you, book a coverage review, prepare a submission to an insurer, and keep the records a broker is required to keep. I do not sell personal information.
Who else sees it
To get a quote I may send relevant details to insurers and, for a hard-to-place risk, to wholesale partners. LeadConnector processes the form, booking and chat. Google processes analytics. I do not publish a street address because this site does not collect one from you beyond what you choose to type.
How long
Inquiry records are kept long enough to handle the request and to meet insurance record-keeping rules in British Columbia. Analytics data is kept on Google's schedule for that property.
Your rights
Federal privacy law (PIPEDA) and British Columbia's Personal Information Protection Act give you a right to ask what I hold about you, to ask for a correction, and to challenge compliance. Email hello@oceanfallsinsurance.com. If you are not satisfied, you can contact the Office of the Information and Privacy Commissioner for British Columbia, or the Office of the Privacy Commissioner of Canada.
You can refuse analytics cookies in your browser. The contact form will not work if you send nothing, because I then have no way to reply.
This page
Updated 11 November 2026. If the form provider or the analytics tool changes, this page should change with it.